Are you a strong communicator with attention to detail and some knowledge of the BC law court system who enjoys a role with variety and opportunity to learn and grow? We are currently looking for a Lawyer Support Representative to join our team. This is casual position at our Vancouver, BC location, with the opportunity for remote work.
Who We Are
Legal Aid BC (LABC) is a non-profit organization, created by the Legal Services Society Act in 1979, to provide legal information, advice, and representation services to some of BC’s most vulnerable and marginalized citizens; those who do not have the financial, educational, social or health resources to effectively access the justice system when their families, freedom, or safety are at risk. Our vision is client-focused legal aid that ensures access to justice for all, with a mission to provide legal aid services that people need, and to promote better access to justice.
At LABC, we know that our continued ability to help the people who need us is due to the hardworking individuals who make up our team, dedicated to making a difference in the lives of people in need. We foster a positive culture of open communication for our team to thrive within, underpinned by our values of service, diversity, integrity, accountability, and leadership.
Legal Aid BC is committed to making equity, diversity, and inclusion part of everything we do. We need people from all backgrounds and experiences to help build the future of legal aid. We care deeply about the culture we are creating and are seeking staff that are not only strong in their own aptitudes but care deeply about supporting the people we serve and each other. If this sounds like you, please apply!
As Lawyer Support Representative, your primary function is to represent the Lawyer Support Department as the first point of contact for external lawyers and third-party vendors working on legal aid referrals by providing end to end support during contract cycle including: new lawyer orientation and onboarding, helpdesk support for inquiries from lawyers regarding LABC Tariffs, contract and billing entitlements, technical support for lawyer portal, assessment of extraordinary billing; assess, coordinate and process authorization requests from lawyers; interpret and provide summary for case review lawyer on extraordinary fee requests in the areas of service in Criminal, CFCSA, Immigration, Family, Judicial Appeals, Duty Counsel, Circuit Court, disbursement and transcripts based on interpretation of tariff and organization policies.
Key accountabilities include, but aren't limited to:
· Review, process and assess invoices to ensure accuracy of lawyers’ billings
· Provide helpdesk support to lawyers and stakeholders
· Process lawyer applications and provide onboarding and offboarding support
· Perform administrative duties: Attend department meetings, present billing problems with solutions for consideration; draft correspondence; assist and provide information for lawyer recruitment and retention strategies; provide input to changes in department policies and procedures; maintain procedure manual updates
· Perform other related duties: Liaise with referring offices, local agents and other internal departments
More About You
You have post-secondary education supplemented by legal course(s) plus 2 years of relevant experience as outlined in rated requirements. An equivalent combination of training, education and experience may be considered. You strive to exceed expectations and are a team player.
A competitive annual salary, as well as a comprehensive benefits package, including:
We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.
Job Types: Full-time, Casual