The Law Society of Ontario
Toronto, Ontario, Canada
Provides administration and technical assistance to the department, in the timely triage of complaints and assessment of risk. Duties include creating, processing and prioritizing complaint files, identifying and addressing internal and external customer needs, conducting searches and communicating and coordinating the sharing of information between internal and external staff.
QUALIFICATIONS REQUIRED:
Requires completion of a 2-year college program in Legal Secretary, Administration or a related discipline.
Requires a minimum of 3 years’ experience providing secretarial and administrative support in a confidential environment.
Knowledge of regulatory division practices and procedures.
Office practices and legal terminology and procedures related to court filings and orders, legal correspondence, and other documents.
Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.).
Customer service skills.
Interpersonal, oral, and written communication, and presentation skills.
Organizational and multitasking skills with attention to detail.
KEY ACCOUNTABILITIES:
Client / Customer Service Delivery
Provides administrative assistance and support to department staff related to the prioritization, development and processing of complaints.
Authenticates new complaints to support effective risk management by completing and documenting searches to confirm the correct subject, identify matched and multiple active complaints, flag special complaint types, and conduct external database searches, including interjurisdictional database, immigration consultant and property databases.
Communicates with complainants where additional information is required.
Completes tasks relating to requests for review of closed cases by the Complaints Resolution Commissioner, including communicating with the subject of a complaint about the request and outcome.
Receives, sorts, and distributes incoming mail and telephone messages.
Creates and maintains electronic cases in accordance with established protocols.
Maintains integrity of complaint cases by timely keying of accurate, relevant information.
Answers routine inquiries and completes telephone follow-up on behalf of Intake & Resolution staff ensuring customer service standards are maintained.
Schedules appointments and meetings, ensuring room set up, required documents, and availability of attendees.
Team Membership
Collaborates with other administrative support team members to optimize workflows, ensure resource utilization and department effectiveness.
Identifies gaps in the department’s work processes and procedures, bringing them to the attention of the Administration Manager.
Monitors issues and trends related to legal topics and file management and identifies and forwards them to other staff in support of policy development or process change.
Manages and participates in developing solutions to optimize both individual and departmental performance and goals
Assists department staff in the effective use of computerized support systems.
May undertake assigned special projects.
Office Administrative Support
Ensures the efficient, ongoing operation of department office equipment.
Advises the Administration Manager regarding resource needs and coordinates the ordering of office supplies.
These accountabilities indicate the major duties and responsibilities expected in the job and is not designed to cover or contain a complete or comprehensive listing of all required activities, duties, or responsibilities; incumbents may be asked to perform other assigned duties.
WORKING ARRANGEMENT:
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.
OUR COMMITMENT:
The Law Society of Ontario values and respects diversity. We are committed to creating an accessible, barrier-free and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted. If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at hr@lso.ca or call 416-947-3438.
Provides administration and technical assistance to the department, in the timely triage of complaints and assessment of risk. Duties include creating, processing and prioritizing complaint files, identifying and addressing internal and external customer needs, conducting searches and communicating and coordinating the sharing of information between internal and external staff.
QUALIFICATIONS REQUIRED:
Requires completion of a 2-year college program in Legal Secretary, Administration or a related discipline.
Requires a minimum of 3 years’ experience providing secretarial and administrative support in a confidential environment.
Knowledge of regulatory division practices and procedures.
Office practices and legal terminology and procedures related to court filings and orders, legal correspondence, and other documents.
Microsoft Office Suite / 365 (Word, Excel, PowerPoint, etc.).
Customer service skills.
Interpersonal, oral, and written communication, and presentation skills.
Organizational and multitasking skills with attention to detail.
KEY ACCOUNTABILITIES:
Client / Customer Service Delivery
Provides administrative assistance and support to department staff related to the prioritization, development and processing of complaints.
Authenticates new complaints to support effective risk management by completing and documenting searches to confirm the correct subject, identify matched and multiple active complaints, flag special complaint types, and conduct external database searches, including interjurisdictional database, immigration consultant and property databases.
Communicates with complainants where additional information is required.
Completes tasks relating to requests for review of closed cases by the Complaints Resolution Commissioner, including communicating with the subject of a complaint about the request and outcome.
Receives, sorts, and distributes incoming mail and telephone messages.
Creates and maintains electronic cases in accordance with established protocols.
Maintains integrity of complaint cases by timely keying of accurate, relevant information.
Answers routine inquiries and completes telephone follow-up on behalf of Intake & Resolution staff ensuring customer service standards are maintained.
Schedules appointments and meetings, ensuring room set up, required documents, and availability of attendees.
Team Membership
Collaborates with other administrative support team members to optimize workflows, ensure resource utilization and department effectiveness.
Identifies gaps in the department’s work processes and procedures, bringing them to the attention of the Administration Manager.
Monitors issues and trends related to legal topics and file management and identifies and forwards them to other staff in support of policy development or process change.
Manages and participates in developing solutions to optimize both individual and departmental performance and goals
Assists department staff in the effective use of computerized support systems.
May undertake assigned special projects.
Office Administrative Support
Ensures the efficient, ongoing operation of department office equipment.
Advises the Administration Manager regarding resource needs and coordinates the ordering of office supplies.
These accountabilities indicate the major duties and responsibilities expected in the job and is not designed to cover or contain a complete or comprehensive listing of all required activities, duties, or responsibilities; incumbents may be asked to perform other assigned duties.
WORKING ARRANGEMENT:
The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as hybrid, where the employee will regularly flex their work location between home and office. The specific application of this will be communicated to applicants contacted during the recruitment process.
OUR COMMITMENT:
The Law Society of Ontario values and respects diversity. We are committed to creating an accessible, barrier-free and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted. If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at hr@lso.ca or call 416-947-3438.
The Law Society of Ontario
Toronto, Ontario, Canada
Job Title: Team Manager, Investigations – Professional Regulation
Location: Toronto, Ontario
About the Role: We are seeking an experienced and dedicated professional to join our team as a Team Manager, Investigations within our Professional Regulation division. In this role, you will lead a multidisciplinary team responsible for the investigation and resolution of complex cases involving breaches of professional conduct, competence, or capacity by licensees. Your leadership will ensure that investigations are conducted thoroughly, efficiently, and in compliance with regulatory standards.
This position will focus on managing investigations related to financial and real estate issues, including mortgage fraud, syndicated mortgages, trust fund mismanagement, and other matters under the organization’s regulatory scope. Candidates with a professional accounting designation and membership in a recognized Canadian professional accounting body are strongly preferred.
Key Responsibilities:
Investigation Leadership and Oversight
Plan and direct the team’s investigative processes, ensuring timely and evidence-based outcomes.
Assign caseloads strategically, aligning team skills with case requirements, and oversee complex, high-profile investigations.
Monitor progress, provide guidance, and ensure investigations meet quality standards and regulatory requirements.
Collaborate with external experts as needed to enhance case-specific competencies.
Team Management and Development
Lead, mentor, and support a diverse team, including Forensic Auditors, Investigation Counsel, and Investigators.
Manage all aspects of staffing, including recruitment, development, performance reviews, and disciplinary actions.
Foster a collaborative and high-performing team environment.
Strategic Operations
Establish and maintain fair and consistent investigative policies and procedures.
Contribute to the division's strategic objectives by setting and monitoring performance goals and standards.
Identify opportunities for continuous improvement in processes, tools, and resources to enhance efficiency and effectiveness.
Stakeholder Collaboration and Policy Development
Work closely with senior management to address operational issues and align departmental goals with organizational objectives.
Provide input on policy development and ensure alignment with regulatory and legal standards.
Represent the division at internal and external meetings as required.
Qualifications:
A LLB/JD and membership in good standing with the Law Society of Ontario , or a university degree combined with a professional accounting designation .
Minimum 10 years’ experience in investigations within a complex regulatory environment, with at least 5 years in a leadership role .
Strong knowledge of investigative processes, legal and regulatory standards, and evidentiary requirements.
Expertise in financial, real estate, and regulatory matters, with preferred experience in real estate and estates law, criminal law, or small private practice.
Excellent communication, analytical, and problem-solving skills.
Proficiency with technology in a regulatory/legal setting.
Working Arrangement: This position offers a hybrid work model , allowing flexibility between office and remote work. Specific arrangements will be discussed during the recruitment process.
Why Join Us? We are committed to fostering a diverse, inclusive, and accessible workplace. Our organization values collaboration, continuous improvement, and professional growth, providing meaningful opportunities to make a lasting impact in the field of professional regulation.
Application Process: Interested candidates are encouraged to submit their cover letter, resume, and any required supporting documentation . If you require accommodations during the application process, please contact us at [insert contact information].
Join our team and help uphold the highest standards of professional conduct and integrity. Apply today!
Job Title: Team Manager, Investigations – Professional Regulation
Location: Toronto, Ontario
About the Role: We are seeking an experienced and dedicated professional to join our team as a Team Manager, Investigations within our Professional Regulation division. In this role, you will lead a multidisciplinary team responsible for the investigation and resolution of complex cases involving breaches of professional conduct, competence, or capacity by licensees. Your leadership will ensure that investigations are conducted thoroughly, efficiently, and in compliance with regulatory standards.
This position will focus on managing investigations related to financial and real estate issues, including mortgage fraud, syndicated mortgages, trust fund mismanagement, and other matters under the organization’s regulatory scope. Candidates with a professional accounting designation and membership in a recognized Canadian professional accounting body are strongly preferred.
Key Responsibilities:
Investigation Leadership and Oversight
Plan and direct the team’s investigative processes, ensuring timely and evidence-based outcomes.
Assign caseloads strategically, aligning team skills with case requirements, and oversee complex, high-profile investigations.
Monitor progress, provide guidance, and ensure investigations meet quality standards and regulatory requirements.
Collaborate with external experts as needed to enhance case-specific competencies.
Team Management and Development
Lead, mentor, and support a diverse team, including Forensic Auditors, Investigation Counsel, and Investigators.
Manage all aspects of staffing, including recruitment, development, performance reviews, and disciplinary actions.
Foster a collaborative and high-performing team environment.
Strategic Operations
Establish and maintain fair and consistent investigative policies and procedures.
Contribute to the division's strategic objectives by setting and monitoring performance goals and standards.
Identify opportunities for continuous improvement in processes, tools, and resources to enhance efficiency and effectiveness.
Stakeholder Collaboration and Policy Development
Work closely with senior management to address operational issues and align departmental goals with organizational objectives.
Provide input on policy development and ensure alignment with regulatory and legal standards.
Represent the division at internal and external meetings as required.
Qualifications:
A LLB/JD and membership in good standing with the Law Society of Ontario , or a university degree combined with a professional accounting designation .
Minimum 10 years’ experience in investigations within a complex regulatory environment, with at least 5 years in a leadership role .
Strong knowledge of investigative processes, legal and regulatory standards, and evidentiary requirements.
Expertise in financial, real estate, and regulatory matters, with preferred experience in real estate and estates law, criminal law, or small private practice.
Excellent communication, analytical, and problem-solving skills.
Proficiency with technology in a regulatory/legal setting.
Working Arrangement: This position offers a hybrid work model , allowing flexibility between office and remote work. Specific arrangements will be discussed during the recruitment process.
Why Join Us? We are committed to fostering a diverse, inclusive, and accessible workplace. Our organization values collaboration, continuous improvement, and professional growth, providing meaningful opportunities to make a lasting impact in the field of professional regulation.
Application Process: Interested candidates are encouraged to submit their cover letter, resume, and any required supporting documentation . If you require accommodations during the application process, please contact us at [insert contact information].
Join our team and help uphold the highest standards of professional conduct and integrity. Apply today!
