Hyundai Auto Canada Corp

This position is responsible for the resolution of high profile, high impact customer cases involving various issues that are in a pre-litigation phase, or within legal proceedings such as arbitration or Small Claims Court. The individual will be required to deliver exceptional customer service to both internal and external customers and will be, in this regard, responsible for information gathering and analysis, case management, decision making, negotiation and preparing various documents articulating the company’s position(s). The individual is responsible for the preparation, monitoring, tracking of all files and for the strategy necessary to resolve such files. Importantly, the individual will be responsible for preparing cases for, and representing HACC at, Small Claims. HOW WILL YOU MAKE AN IMPACT Ensure customer cases are effectively and efficiently managed and maintained for accuracy and completion. Employ strategic thinking to come to efficient and creative resolutions of customer cases. Discreet and professional treatment of sensitive and high-profile customer cases.  Manage procedural and substantive matters in respect of small claims matters and coordinate National, Zone and Dealer participation, as required.   Represent Hyundai Canada in court at the Small Claims Court, which involves, among other things, managing the case file, preparing witnesses (if applicable), preparing Hyundai Canada’s positions and attend court/arbitration on behalf of Hyundai Canada.  Ensure the timely filing of all required small claims documents with the applicable provincial courts/arbitrator and notify internal stakeholders of milestones, where applicable.  Ensure internal records and tracking tools are maintained up to date for effective management of the company’s cases.  Prepare reports on small claims matters, pre-litigation cases and escalated concerns. Negotiate settlements and other arrangements with all applicable stakeholders. Present department results and trends to Executive Team members. WHAT YOU WILL BRING TO THE ROLE Completion of an undergraduate degree or an equivalent combination of experience and education 5+ years of relevant experience in same or similar function.  Interpersonal savvy. Negotiations skills and decision making. Employ persuasive oral advocacy Knowledge of Customer Relations principles. Strong knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook). Excellent verbal and written communication skills including active listening skills. Problem solving skills. Bilingual (French & English)  We offer: This posting is for an existing vacancy. Hiring Range : $70,300 - $89,000 The actual base salary offered is determined based on the successful candidate's relevant experience, skills, and competencies and considers internal equity Starting salary is typically offered in the lower to mid portion of the range, with placement determined by the successful candidate’s skills, experience, and internal equity considerations. Candidates with exceptional qualifications and directly relevant experience may be considered for compensation up to the maximum of the range. WHAT HYUNDAI CANADA CAN OFFER YOU Be part of an Award-Winning Culture   Access Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits  Take Advantage of RRSP Matching  Participate in an Exclusive Car Leasing Program  Benefit from Flexible Start Times  Receive Competitive Paid Time Off Explore Career Growth, Mentoring, and Tuition Support Opportunities  Celebrate Every Contribution and Career Milestone Through Our Internal Recognition Platform and Programs Get Enhanced Maternity and Parental Leave Top-Up  Enjoy an Onsite Cafeteria and Game Room at our Markham Office  Opportunity for a Discretionary Annual Bonus Program  WHAT HAPPENS NEXT Candidates will be reviewed on or before August 31, 2026 STILL INTERESTED? WHY NOT APPLY? If you are excited about this role, the automotive industry, or Hyundai Canada, why not apply? Even if you don’t meet every item listed above, or if you have never worked in automotive, we would love to hear from you. The secret to our recruitment success, real humans are reviewing resumes. There are no bots or algorithms in our process, so why not give it try and let us get to know you? We are committed to providing employees with an experience that will help them grow and develop professionally.  Ideal candidates are self-starters, team players and thrive in a dynamic environment.  If you are looking to build your career with a growing organization where you can use your knowledge, skills and talents, consider joining our team.   Hyundai Auto Canada Corp. is committed to being an equal opportunity employer.  We are also committed to meeting the needs of people with disabilities and their accessibility requirements.  If you require accommodation during the interview process, please let us know and we will take all reasonable steps required to meet your accessibility requirements.  We thank all applicants for their interest; only candidates selected to proceed in the recruitment process will be contacted.