Manager, Court Operations

  • Government of Ontario
  • Kitchener, ON, Canada
  • Sep 21, 2022
Full time Law Firm Management Court Staff

Job Description

Are you an experienced leader with high standards and a collaborative approach who can inspire others? Are you experienced in managing through times of change and transformation, while maintaining a commitment to service delivery excellence? Have you successfully partnered with diverse stakeholders to achieve mutual goals?

If so, consider this exciting role with the Ministry of the Attorney General, where you will direct the delivery of court services, lead strategic initiatives to modernize service delivery, and proactively manage stakeholder relationships.

Court Services Division

The Ministry of the Attorney General is responsible for the fair, accessible, and efficient delivery of justice services to Ontarians. The Court Services Division manages more than 170 court offices in communities across the province, providing criminal, civil and family courts and related justice services that are efficient and effective. The Court Services Division is committed to a diverse, respectful and professional workplace that reflects Ontario Public Service (OPS) values.


The Ontario Public Service is one of the largest employers in the province, employing more than 60,000 people. Every day, we are modernizing government operations and improving public services. We have a wide range of meaningful and rewarding career opportunities in communities across Ontario. We welcome new ideas and new people, encourage learning and development, and reward achievement. No matter the position, we live the core values of trust, fairness, diversity, excellence, creativity, collaboration, efficiency and responsiveness.

Why work with the Ontario Public Service?

We care about the well-being of our people; this is why we offer:

  • A defined benefit pension plan
  • Maternity and parental leave top-up benefits, which include adoptive parents
  • Comprehensive Health Plan
  • Life and Disability insurance
  • 24/7 access to an Employee Assistance Program
  • Online and in-person workshops
  • Opportunities for advancement
  • Flexible workplace arrangements
  • Ergonomic assessments and accommodations based on need

Be sure to check out the Manager Recruitment Unit's Application Preparation Guide for Aspiring Managers > for tips on creating an impactful application!

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy > and the OPS Diversity and Inclusion Blueprint < > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code >. Refer to the application instructions below if you require a disability-related accommodation.

What can I expect to do in this role?

As the Manager, Court Operations, you will:

  • Be a proactive and innovative leader, motivating your team and colleagues across government to deliver exceptional results in a challenging and fast-paced environment;
  • Empower your team of staff to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity and excellence;
  • Manage multiple large-scale projects to implement new programs and services across the division;
  • Represent the ministry on local/area committees comprising representatives from stakeholder groups to discuss and resolve service needs;
  • Lead local or regional change management, strategic and modernization initiatives, and evaluate the change process to identify impacts and additional implementation requirements;
  • Manage the administration and operation of court offices by establishing objectives, priorities, standards of performance and controls consistent with regional and divisional plans and standards.

Location: Guelph, Kitchener

How do I qualify?

Leadership Skills

  • You demonstrate the Careers: Ontario Public Service leadership | to lead the OPS into the future.
  • You have a strategic, team-focused leadership style to deliver on integrated program objectives while facilitating a positive and productive working environment.
  • You are committed to innovation and service excellence and motivate staff through times of change.
  • You develop, build, and lead organizational capacity through positive and values-based leadership, inclusive and engaged teams, and partnerships.
  • You have experience managing financial resources and reporting, and developing the multi-year budget and resource plans.

Relationship Management and Communication Skills

  • You are known for developing and sustaining strong staff, client and stakeholder relationships.
  • You have demonstrated success in identifying and managing contentious issues and determining resolutions through consultation and negotiation.
  • You are a skilled communicator with experience translating ideas into business cases, operational plans, reports and presentations.
  • You can provide leadership within the local community, develop collaborative working relationships and promote stakeholder support for court reform initiatives.

Technical Skills

  • You have knowledge of human resources theories, principles, policies and collective agreements to develop organizational capacity, which includes succession planning, performance management, talent management, organization and job design, and labour relations management.
  • You have the ability to interpret and apply legislation pertaining to court operations.

Strategic Thinking and Change Management Skills

  • You demonstrate strategic planning skills to contribute to policy development.
  • You can evaluate program issues, determine the scope of analysis to support business improvement, and identify risks and impacts on priorities.
  • You demonstrate the ability to lead regional change management, strategic and modernization initiatives, and oversee ministry strategic plans for court services.

Salary Range: $90,348 - $136,530 Per Year

Additional Information:

  • 1 Permanent, 85 Frederick St, Kitchener, West Region or 36 Wyndham St S, Guelph, West Region, Criminal Record and Judicial Matters Check


  • In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

Please apply online, only, by Wednesday, October 5, 2022, by visiting, and entering Job ID 187026 in the Job ID search field. Please follow the instructions to submit your application. Faxes are not being accepted at this time.

If you require accommodation in order to participate in the recruitment process, please contact us at to provide your contact information. Recruitment Services staff will contact you within 48 hours. Only those applicants selected for an interview will be contacted.

The Ontario Public Service is an inclusive employer. Accommodation will be provided in accordance with Ontario’s Human Rights Code.