Senior Legal Assistant/ Paralegal, Complaints

  • Nurses Association of New Brunswick
  • Fredericton, New Brunswick, Canada
  • Jun 20, 2020
Full time Legal Assistant Legal Support Paralegal

Job Description

The Nurses Association of New Brunswick (NANB) is responsible for regulating Registered Nurses and Nurse Practitioners in New Brunswick in the interest of public protection through safe, competent and ethical nursing care. Part of NANB's mandate is to receive and manage complaints concerning the conduct, competence or fitness to practice of nurses.

Reporting to NANB General Counsel, the Senior Legal Assistant/Paralegal will work both independently and collaboratively to support the activities and processes of the Complaints department.

Duties and Responsibilities

Duties include but are not limited to the following:

  • Coordinate all supporting documentation for Committee meetings
  • Case management
  • Perform preliminary assessment of files for suitability for alternate complaint resolution process
  • Make recommendations regarding necessity for investigation of complaints when appropriate
  • Perform preliminary assessment of alternate complaint resolution proposals
  • Attend Committee deliberations to provide support and guidance regarding NANB policies, procedures and precedents
  • Document decisions in accordance with Committees' instructions and prepare first drafts of decisions for review by Committees
  • Draft, revise, edit and proofread documents related to the Complaints process
  • Contribute to quality improvement activities and streamlining of Complaints processes
  • Perform any other related duties and participate in special projects as required by NANB General Counsel to support the Complaints department and NANB

Skills and Qualifications

  • Graduation from a recognized legal administrative assistant or paralegal program
  • 5+ years of experience as a legal assistant or paralegal (experience in litigation, arbitration, alternative dispute resolution or a similar area would be an asset)
  • Strong working knowledge of Microsoft Office applications including Word, Excel, Outlook
  • Excellent writing skills (education or training involving clear, coherent writing would be an asset)
  • Excellent organizational skills with strong attention to detail
  • Ability to multi-task and prioritize (shifting priorities when needed), work under pressure and meet deadlines
  • Ability to exercise good judgment, take initiative and work independently and as a team member


5+ years