Manager, Legal Conduct - Investigations & Resolutions

  • The Ontario College of Pharmacists
  • Toronto, Ontario, Canada
  • Apr 16, 2018
Full time Lawyer (In House Counsel)

Job Description

The Ontario College of Pharmacists is the registering and regulating body for the profession of pharmacy practice in Ontario. The College plays a key role in safeguarding our health care system by regulating pharmacy practice in Ontario; the College helps to ensure that the public receives quality pharmaceutical service and care. The mandate of the College is to serve and protect the public. To continue to deliver on its mandate, the College is currently recruiting to fill the newly created position of Manager, Legal Conduct.


Position Summary

Reporting to the Deputy Registrar/Director, Conduct, you will manage our Legal Conduct Team. As the Manager, Legal Conduct you will be responsible for carrying out various regulatory functions and duties of the College in accordance with the governing legislation. You must be prepared to handle a broad spectrum of matters including contentious matters as well as conducting advocacy.


You will provide leadership, training and guidance on the legal implications of activities within the Investigations and Resolutions department. You will build and manage a legal team of in-house and external counsel to provide legal support and professional advice on intakes, investigations, hearings and other related matters. In this capacity, you must be prepared to manage the prosecution of cases referred to Discipline panels. You will support the efforts of the Director Conduct/Deputy Register, as required, by completing legal research and analysis, and other assigned projects of a legal nature respecting professional and proprietary conduct. 



  • Act as counsel for the College on matters relating to member/pharmacy conduct, providing legal advice as required, and representing the College in legal matters, where appropriate
  • Contribute to the College’s compliance with the Regulated Health Professionals Act, the Statutory Powers and Procedures Act and other applicable legislation
  • Assist in interpreting and applying the College bylaws in relation to its regulatory responsibilities
  • Determine and oversee public notification requirements for inquiry and discipline outcomes
  • Work collaboratively with the Manager, Investigations and Manager, Conduct Operations to support the various conduct committees, provide appropriate legal advice and opinion.
  • Provide legal advice during an investigation respecting correspondence with parties; evidence collection, interviews/records and investigation reports.
  • Represent the College in discipline matters, preliminary applications and hearings as required and where appropriate given the issues and resources


  • Assess legal needs and establish/maintain a network of dependable external legal counsel to undertake care overflow and/or support cases requiring specific legal expertise
  • Strategize with various internal stakeholders before hearings while collaborating with external counsel as required
  • Build and manage a legal services team including hiring, reviewing work plans, setting performance objectives, monitoring performance, providing performance feedback, and assigning and reviewing work
  • Continually examine work processes and explore opportunities for improving efficiencies through technology, elimination or altering of work processes and make recommendations to the Deputy Registrar
  • Manage budgets while maintaining performance expectations
  • Build trust and relationships with external stakeholders
  • Provide guidance and direction to staff, assess training needs and address performance issues

Our Ideal Candidate

You possess a J.D./L.L.B degree and a license in good standing with the Law Society of Upper Canada. You have 10+ years’ experience in a legal or investigative setting coupled with 5+ years of Management experience. You will ideally have a background and working knowledge of the Regulated Health Professionals Act and other statutes, laws and governing regulations governing the practice of Pharmacy. Experience in the administrative law and professional discipline would also be an asset.  Your ability to work in a fast-paced and rapidly changing environment will be complemented by exceptional communication and interpersonal skills.


Application Deadline

If you are interested in joining the College at this exciting time, please reply, in confidence, with your resume, supporting documentation and references by 4 p.m. on April 20th, 2018 to:


Benjamin Higham, JD., L.L.M.    

Director of Legal Recruitment

Cartel Inc.

One, First Canadian Place, Suite 2550

Toronto, Ontario


Applications may be received by email at


If you require a disability-related accommodation in order to participate in the recruitment process, please contact us at 416-359-1983 to provide your contact information. Support Services staff will contact you within 2 business days.


We wish to thank all applicants for their interest in this position.

We will only contact those whose skills, knowledge and experience

most closely match the requirements of the position

Practice Area(s)

Health Law


10+ years'